1. Shipping Plans & Delivery Timing
Delivery arrangements depend on the selected rig, order quantity and destination. Request a model-specific shipping plan before scheduling your project.
- Container type: selected to suit the rig’s shipping dimensions and weight.
- Loading quantity: confirmed for the exact model and accessory package.
- Packing and securing: specified in the loading plan for your shipment.
Ask us to confirm current stock, production lead time and the proposed dispatch date in writing. Availability is specific to each order and may change before confirmation.
2. Training & Technical Support
Discuss your operators’ experience and support needs before ordering. The training format, technical support channels and service scope should be set out in the quotation or service agreement.
Online Support
- Technical support hours and contact channels confirmed for your order
- Operation guidance and available model-specific video materials
- Maintenance and troubleshooting guidance within the agreed service scope
Training Arrangements
- Factory training arrangements confirmed before you book travel
- Training topics and duration agreed for your equipment and operators
- Travel, accommodation, meals and training charges agreed in advance
If you require a factory visit or pre-shipment acceptance test, agree the date, inspection scope and documentation with our team first. Confirm any invitation-letter arrangements before applying for a visa or booking travel.
3. Equipment Options & Order Inclusions
The quotation should identify what is included with your rig and what is priced separately. Ask us to confirm the following for your chosen model:
- The supplied tool kit and itemized spare parts package
- Available machine color and logo options, including any additional cost
- Any agreed technical changes and the operating guidance provided
- Maintenance support scope and spare parts ordering arrangements
4. After-Sales Service Terms
Before purchase, request written warranty and service terms covering:
- Whether on-site installation or commissioning is available for your location, and its cost
- The operator training included in the order
- Maintenance responsibilities and the process for reporting a fault
- The service contact, response arrangements and information needed for technical assistance
Warranty coverage, exclusions, service visits and replacement parts are governed by the agreed written terms. Keep the machine model, serial number and fault details available when requesting support.
Planning a drilling equipment order?
Tell us the model, quantity, destination and required delivery date. We will use these details to prepare a quotation with the proposed shipping and service scope.